LoyaltyLink Patient Feedback System
With Dental Metrics LoyaltyLink you can capture patient feedback in real-time through phone and web surveys. Why should you care what patients think?
Measuring Patient Satisfaction Drives Loyalty
Happy patients become loyal patient and then they tell their friends. But you will never know how they feel unless you ask them. For every patient who complains, 20 to 30 do not. They vote by not coming back. Let customers become your teachers. Seek their feedback (good and bad) and incorporate it into continual improvements in your practice.
Measuring Improves Employee Satisfaction and Productivity
Good staff members want to be held accountable. LoyaltyLink™ allows patients to comment on both the staff and dentist, which gives you an objective measurement of their service delivery. Dentists can then fine-tune training to the individual staff member. LoyaltyLink's objective metrics can also be used as a basis for staff compensation and bonuses.
Measurement Makes Money
Multiple research studies have shown that measuring patient satisfaction and staff performance drives future revenues and profitability. This has been our experience over and over with our dental practices. Continuous measurement leads to improvement of weaknesses, emphasis on strengths, loyalty from patients and staff, and repeat business. This leads to improved profitability.
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LoyaltyLink is easy to use...
- Signup for the online service - no hardware or software to install
- Give your patients a toll-free number we provide
- Sit back as patient feedback and summary reports are delivered automatically
Application Highlights
- Easy to implement - No new hardware and software to install
- Phone or web activated patient surveys
- Automated reports delivered by email or web
- Multiple report types
- Real-time problem alerts
- Patient issue tracking
- Dynamically adjusted surveys that drill into the patient's experience
Key Benefits
- Keep patients coming back for life
- Get more referrals from satisfied patients
- Gather patient feedback automatically
- Be alerted to patient problems as they occur and react quickly
- Benchmark performance against other practices
- Determine how your office can reach its potential
- Measure improvement over time
